joya 9bet's Privacy Policy

1

Introduction and Scope

joya 9bet is an online gaming and betting platform serving users in Bangladesh. This privacy policy ("Policy") applies to our website https://joya9bet.cam and all related services. When you use our platform, register an account, or use any of our services, the terms described in this policy apply to you.

The purpose of this policy is to clearly inform you about what information we collect, why we collect it, how we use it, and what measures we take to protect it. Reading this policy together with our Terms and Conditions will give you a clear understanding of the overall framework of our services.

This policy has been prepared in accordance with applicable data protection regulations in Bangladesh and international best practices. By continuing to use this platform, you are considered to have agreed to this policy.

2

Information We Collect

2.1 Registration and Identity Information

When you open an account at joya 9bet, we collect the following information:

• Full name and date of birth (for age verification — this platform is only for persons aged 21 and above)
• Mobile number and email address
• National ID or passport number (when identity verification is required)
• User-chosen username and password (stored in encrypted form)

2.2 Financial Transaction Information

We use mobile financial services for deposits and withdrawals. In this process we record the transaction amount, date and time, transaction reference number, and the associated mobile number. We never store your mobile wallet PIN or full account details.

2.3 Technical and Usage Information

When you use our website or app, certain information is collected automatically:

• IP address and device identifier information
• Browser type and operating system
• Page visit history and session duration
• Preference information stored via cookies and local storage
• Referral source (how you arrived at our site)

2.4 Gaming Activity Information

To improve your gaming experience and as part of implementing our responsible gaming policy, we store betting history, win and loss records, gaming time and frequency, and bonus usage information.

3

Purpose of Data Collection

joya 9bet collects and uses your information only for specific and legitimate purposes. Each purpose is clearly described below:

• Account Management: Keeping your account active, verifying login, and helping with password recovery when needed.
• Age and Identity Verification: Ensuring that only persons above 21 years of age can use the service, as required by platform rules.
• Financial Transaction Processing: Completing deposits and withdrawals securely via bKash, Nagad, Rocket, and Upay.
• Fraud Prevention: Detecting and preventing unauthorized access, multiple accounts, and suspicious activity.
• Customer Support: Resolving your issues via 24/7 live chat and email.
• Service Improvement: Analyzing your usage patterns to improve the platform experience.
• Relevant Communications: Informing you about bonuses, promotions, and important updates.
• Responsible Gaming: Monitoring unusual gaming behavior and taking precautionary measures when necessary.

4

Data Storage and Security

4.1 Technical Security Measures

joya 9bet uses industry-standard technology to protect your information. All our data transmissions are encrypted using SSL (Secure Socket Layer) technology. Sensitive data stored on servers, especially passwords, is protected using advanced encryption algorithms.

Firewalls, intrusion detection systems, and regular security audits are in place to prevent unauthorized access to our systems. Only authorized staff can access user data, and every access is logged.

4.2 Data Retention Period

Data for active accounts is retained for as long as the account exists. Even after an account is closed, financial transaction records may be kept for a specified period as required by applicable legal obligations. Technical logs and analytics data are generally deleted automatically after a set period.

5

Data Sharing

joya 9bet never sells your personal information to third parties. However, in limited circumstances and only as needed to provide the service, information may be shared with the following parties:

• Payment Service Providers: Only the information necessary for transaction processing is shared with bKash, Nagad, Rocket, and Upay.
• Technology Partners: Gaming software providers may receive limited technical data to ensure service quality.
• Legal Obligations: Relevant information may be provided upon receipt of a valid legal directive or court order from a competent authority.
• Fraud Investigations: We may cooperate with relevant agencies in cases of serious fraud or financial crime.

In all of the above cases, we follow a policy of sharing only the minimum necessary information and obtain appropriate data protection assurances from third parties.

6

Cookie Policy

Our website uses cookies — these are small text files stored on your device that improve the functionality of the website.

6.1 Types of Cookies

• Essential Cookies: For maintaining login sessions and ensuring security — these cannot be disabled.
• Functional Cookies: For remembering your language, preferred games, and interface settings.
• Analytics Cookies: For understanding website usage patterns in order to improve the service.

6.2 Cookie Controls

You can manage cookies at any time from your browser settings. However, disabling certain cookies may limit some functionality of the platform.

7

Your Rights

joya 9bet respects your rights regarding your information. As a registered user, you have the following rights:

• Right of Access: The right to know what information we hold about you and to receive a copy.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your personal information in certain circumstances — this will not apply where legal obligations exist.
• Right to Object to Processing: The right to object to the processing of your information in certain cases.
• Right to Withdraw Consent: The right to withdraw consent at any time in relation to marketing communications.

To exercise any of the above rights, please contact our customer support team. We are available 24/7 via live chat and email in Bengali and English to respond to your requests.

8

Protection of Minors

joya 9bet strictly prohibits use of the platform by persons under 21 years of age. We do not knowingly collect any information from minors. Age is verified at registration, and if a user is subsequently found to be under 21, their account is immediately closed and the associated information is deleted.

9

Marketing Communications

With your consent, we may inform you about bonus offers, promotions, and platform updates via SMS or email. Every marketing message includes an option to unsubscribe.

If you no longer wish to receive marketing messages, please inform our customer support team or use the unsubscribe option in email messages. Unsubscribing will not stop important account-related transaction and security notifications.

10

Third-Party Links

Our platform may at times contain links to third-party websites. These external sites have their own privacy policies, and joya 9bet is not responsible for their data protection practices. We recommend reading the privacy policy of any external site before visiting it.

11

Policy Changes and Updates

We may review and update this privacy policy from time to time. For significant changes, we will notify registered users via email or in-platform notifications. Continued use of the platform after any changes will be taken as your agreement to the updated policy.

To learn more about our services and terms of use, visit the FAQ section, where you will find answers to frequently asked questions about privacy and security.

12

Contact

If you have any questions or concerns about this privacy policy, please contact us:

• Live Chat: 24/7 via direct live chat (in Bengali and English)
• Email: [email protected]

We will try to respond to your request as quickly as possible. For requests relating to personal information, identity verification may be required.